Refund & Return Policy
At Native Ramnad, customer satisfaction and product quality are our highest priorities. Because we offer authentic traditional food products, sweet delicacies, and organic items sourced directly from Ramanathapuram, we strictly adhere to food safety guidelines while ensuring fair resolution for damaged or incorrect deliveries.
1. Damaged, Defective, or Incorrect Items
We pack every shipment with heavy protective materials to ensure safe transit across India. However, if your package arrives in an unsatisfactory state, we are here to support you.
- Reporting Period: Please inspect your parcel upon arrival and notify us within 24 to 48 hours of delivery if there are missing items, damaged packaging, or wrong products delivered.
- Verification Requirement: To process a quick replacement or refund, please share clear photos or an unboxing video of the damaged package/item with our team via WhatsApp or email.
- Immediate Action: Verified damaged or wrong items will be re-dispatched at no extra shipping cost, or processed for a full refund.
2. Perishable Goods & Non-Returnable Items
Due to the consumable and perishable nature of traditional foods, certain limitations apply to standard returns.
- Food Safety Standards: Opened, used, or partially consumed food items (including sweets like Thothal, Palm Jaggery/Karuppati, or traditional masalas) cannot be returned or refunded due to health and safety regulations.
- Natural Characteristics: Slight variation in shape, natural shade, or hand-cut dimensions of handmade products (like authentic Karuppati) are normal and do not qualify as defects.
- Incorrect Customer Information: Refunds cannot be provided for orders failed, delayed, or ruined due to incomplete/incorrect delivery addresses or unreachable phone numbers provided at checkout.
3. Order Cancellations
You can cancel your order prior to shipment processing.
- Before Dispatch: Cancellation requests submitted within 2 hours of placing the order (or before the shipment is handed to the courier partner) are eligible for a 100% full refund.
- After Dispatch: Once your order has been packed and handed over to the courier service, the order cannot be cancelled or recalled.
4. Refund Processing & Timelines
When a refund is approved by our support team, it will be issued through your original payment method or directly via UPI/Bank transfer for WhatsApp orders.
- Approval & Inspection: Once your claim and evidence (photos/videos) are reviewed and approved, your refund request will be initiated immediately.
- Processing Time: Refunds generally take 3 to 7 business days to reflect in your original bank account, card, or UPI wallet depending on payment provider processing times.
5. Contacting Support for Returns
If you have any questions regarding refunds, exchanges, or order assistance, please reach out directly to our team:
- Email Support: support@nativeramnad.com
- WhatsApp Support: Message us directly on our official WhatsApp line for quick resolution.
